Cancellation and Refund Policy for Brand Spark

At Brand Spark, we are committed to delivering unparalleled quality and ensuring a stellar customer experience. Our cancellation and refund policy reflect this commitment through the following terms:

Cancellation Timeframe: Customers can request cancellations within 24 hours of placing an order to be eligible for a full refund. Requests received after this period will be subject to a processing fee equivalent to 20% of the order value.

Customization Considerations: In instances where a product has been tailored to meet the customer’s specifications, cancellations will only be accepted if the request is made within 12 hours of order placement. A partial refund will be provided, deducting any costs incurred during customization.

Our priority is your satisfaction, and we guarantee a seamless experience with our services.

Project Approach and Milestones

Our approach to projects involves a meticulous breakdown into milestones, starting with a comprehensive discovery and scope of work documentation. This thorough planning ensures mutual understanding and reduces the likelihood of cancellations, disputes, or reversals.

Cancellation Terms and Conditions

Cancellations during a milestone phase do not warrant partial refunds for ongoing projects.

Special offers provided by our marketing team during specific occasions are time-sensitive and, consequently, non-cancellable.

Digital marketing packages remain nonrefundable; however, clients can cancel by providing written notice 30 days in advance.

Refund Terms and Conditions

Every achieved milestone involves dedicated time, energy, and resources. Consequently, we are unable to provide reimbursements for completed services. This policy upholds the value of the work undertaken and the commitments made.

Approval of mock-up designs and progression into the development phase marks a point beyond which refunds cannot be facilitated.

While refunds are available in specific scenarios, we have established a streamlined process to ensure a smooth and efficient experience:

Initiating the Claim: Reach out to our dedicated support team through your preferred channel – whether it be email, phone, or our online portal.

Exploring Possibilities: Our team will engage with you to understand the reasons for dormancy and discuss potential ways to reignite the project’s momentum.

Collaborative Solutions: Together, we’ll brainstorm strategies to reactivate the project, adjusting approaches, timelines, or introducing fresh perspectives.

Claim Evaluation: If reactivation doesn’t align with your objectives, we’ll proceed with a comprehensive review to ensure adherence to our policies.

Refund Processing: Upon approval, our dedicated team will promptly initiate the refund process to ensure a timely resolution.

By implementing this straightforward process, we aim to provide a win-win solution, either by reigniting the project or facilitating a seamless refund experience. Your satisfaction is our priority, and we’re committed to supporting you every step of the way.

Project Termination and Payments

In a mutually agreed project termination scenario, all finalised work becomes the property of the client, making any subsequent payment for further development null. Any prior payment or deposit remains nonrefundable.

This policy is designed to ensure fairness, transparency, and a smooth project experience for both our valued clients and our dedicated team. If you have any questions or need further clarification, please don’t hesitate to reach out. Your satisfaction is our utmost priority at Brand Spark.